Ian Clarke and Tamir Sigal will open the conference with a state of the business in which they will address : one year after becoming Quadient, what are the successes and challenges of the company? How is the market evolving?

Sean is the author of “The Post-Truth Business: how to rebuild brand authenticity in a distrusting world”. During this session, he will take a provocative and inspiring look at how to rebuild brand authenticity and regain consumer trust in the modern business climate of scandal, fake news and disillusionment.

A preview on what Tumulus is preparing beyond the Customer Journey: major development areas, etc.

Conference registration / welcome coffee

Welcome to the Inspire Days

Sponsor messages

Getting to the next level

Sponsor Session : Beyond CCM with Canon

A customer journey

Conclusion

What Digital means

Sponsor Session Gdoc: Transform a CCM center in a high value competence center: customer feedback

Your customers choose the journey. You deliver the experience. (ENT focus)

Through the lens of your customer: Mapping the customer experience

From customer to journey - Mapping to customer journey managment!

"Jeff Bezos, CEO at Amazon, wrote an open letter to his colleagues recently which stated: “Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf.” Like it or not, the worlds leading companies have moved beyond putting customer focus at the heart of their strategy and are now working on putting customer obsession at the heart of their entire philosophy. Obsession is the new black – and it’s up to the rest of the world to keep up. So if the customer is at the heart of everything that a good business does, and we’re all customers, how can it be so hard to deliver what your customers expect? What are companies like Amazon doing that you’re not? In this session, Andrew Stevens will: Deconstruct the real problems surrounding turning your customers experiences into a deliverable reality Help you understand how to alter your perceptions to really think like your customers"

In this session, Scott Draeger will explain the roots of Inspire R12, which has been designed to bring digital first.

Make the move to digital – mobile apps and web portals

Is digital transformation taking centre stage at your business? What approach should you take and where should you start? It’s time to take inventory, formulate your game plan and see how quickly you can deliver. This session answers some of these questions with a “par 5” approach to test your digital readiness. Also see the latest Quadient digital demonstrations and start thinking about how far you want go.

FX Builder preview

The need to address Omni-channel communications is a strategic objective for many organisations, whether serving end-customers directly as an enterprise or supporting that as a trusted Service Provider. But how do you transform what many organisations manage at the moment - in terms of individual channel applications - into a joined-up Omni-channel strategy? Join this session to discover exciting new capabilities which enable your business users to rapidly transform your existing processes and take control of your Omni-channel delivery needs.

Compliant Investment Content Distribution across Digital Channels at Vontobel: In the age of fast growing digital touchpoints, instantly available short-dated information, high demands on personalized user experience as well as still existing and relevant traditional communication channels, the efficient management and distribution of valuable content to customers is a challenge. For financial institutions this challenge gets even bigger when new regulations like MiFID change the rules of the game in customer communication. In their presentation Roger and Patrick want to show how Vontobel mastered this challenge with its Content Factory using quadient Inspire products including a short demo of the solution.

What’s the big deal about employee engagement? According to Forbes, “companies with a highly engaged workforce experience a 19.2% growth in operating income over a 12-month period”. It’s time we talk about how to leverage Quadient Inspire to turn manual tasks into digital processes and upskill your teams via digital transformation. Create employee apps and build in efficiencies to make your employee experience extraordinary. Looking for some growth opportunities? Join in to find out.

"According to research firms, up to 50% of IT’s time is spent fixing, securing, or maintaining projects developed by lines of business independent of technology teams. Also known as Shadow IT, these projects often stem from frustration of a perceived slow rate of change and scarcity of skilled IT resources. However, Shadow IT often leads to risks around compliance, security, and reputation. When it comes to communications produced in your business don’t let your reputation proceed you for all the wrong reasons. In this session we will cover: Common communication challenges that organizations face when it comes to moving at market speed Operational benefits of implementing a consistent, regulated communication framework A roadmap for success that is defined by what the communication means today"

"The security of your IT operation is often thought of as a necessary evil, enforced by strict compliance departments who stifle every innovation you try to bring to the market with the threat of large fines and reputational risk if their specific demands are not met. Yet despite this, barely a month passes without the news coverage of another example of the wrong data being sent to the wrong customers, or of large penalties being imposed because customers weren’t communicated with correctly: they may be difficult to work with but your security and compliance department are there for a reason. In this session Andrew Stevens will cover: The key areas of concern for your customers experience Quadient’s key capabilities that will help you deliver a secure and compliant experience to your customers Best practices for defining an operational model that combines agility, security, and compliance"

Poor data can definitely harm your business in many ways, slowing down upsell, operations but they can also lead to legal issues. Join us to discover how the Quadient Data Quality solutions help you improve the data quality and turn into a competitive advantage.

The PSO team will share with you the best practices to upgrade seamlessly to R12.

Discover how KOALA Ressource Center can help you develop your team's skills from on boarding newcomers to supporting KOALA experts

Key learnings of implementation

In this one hour session, Jan Knoulich will take you through the key new functionnalities of Inspire R12. A great introduction to the following technical sessions.

What's new: Digital Advantage

At the heart of every business, there’s a product that sits behind the scenes providing the power to the rest of the company. For Quadient, meet Inspire Scaler – the hub for omni-channel experiences. In this session, Martin Svadlenka and Andrew Stevens will help you to understand the many ways in which this powerful product can help your organisation to scale upwards as your profits and requirements expand.

Discover the new functionnalities in Interactive

Omnichannel onboarding –drive high impact customer conversations

Connected claims management 

Digital on-boarding for utilities

Car leasing company – agile upgrade offer

Data quality demo

Service Providers face many challenges trying to extend their value within their existing enterprise client base. In this session, witness how Customer Journey Mapping is being used today by Service Providers to overcome these challenges, extend the value delivered through new projects & services, and is helping to renew contracts and even to win new client contracts

Today, up to to 50% of advanced Service Providers revenue comes from e-channels, digital customer interactions applications, omnichannel coordination for enterprise. Quadient has been supporting many successful transformations from print to digital. In this session, we will present Digital Now: a fast track Digital Transformation program for service providers. It includes a complete digital assessment and step-by-step actionable recommendations to accelerate service providers journey to Digital. This session is presenting the content of this program.

Customer Testimonial: Paragon UK

Partner Day Registration

Welcome and partner Strategy for EMEA

Engage - Partner Program and Tools Update

Deliver Successful Projects

Build the Future: Glimpse on the next releases, Moving to Digital

Ask your Questions

Partner success stories

Ask the Experts