David Stabel is Director of the Customer Communications advisory service at Keypoint Intelligence – InfoTrends. He is responsible for conducting market research and analysis, consulting engagements, forecasting market growth, client care, and providing coverage of industry events in relation to the customer communications market. Earlier in his carrer, David worked as a director of software strategy and market analysis at Canon (former Océ). He holds a Master degree in Business Administration (MBA) with a specialization in services management, a Bachelor degree in Computer Science, and a Bachelor degree in Electrical Engineering.