Laurent Ghio is an expert in Customer Communication Management with both technical (master degree in Computer Science) and business (MBA) competencies. He has been working for Quadient since 2013. Before that he played a major role in the Quadient acquisition in terms of vision and software strategy for the Neopost group. Today, Laurent is responsible for the SaaS vision and SaaS strategy for Quadient. He is currently working on adapting different Quadient solutions to the Cloud (Messenger -delivery of email and messaging-, Customer Experience Management, production dashboard for Service Providers, and Interactive.